Frequently Asked Questions
How much is postage?
We offer $3.00 for standard (no tracking), $5.00 for standard (with tracking) and $10.00 for express (with tracking). Free standard shipping applies on all orders above $40.00. In summer or when the weather is extremely hot, we recommend selecting express shipping to avoid the lip products from being held in transit for longer.
When can I expect to receive my order?
Unless we have your ordered products in stock, please allow up to 4 working days for us to hand-make and process your order. We use Australia Post so it can take anywhere from 2-10 business days for your order to arrive, depending on what shipping method you choose, and where you are located. Please note that it may take longer for WA based customers or if there are any public holidays.
Do you ship internationally?
Unfortunately we currently only sell our products within Australia. Follow us on social media to stay updated as we may branch off internationally in the future.
Do you do any product testing on animals?
Not at all! We only use ingredients and packaging that are 100% vegan and cruelty-free. We do all our testing on willing family and friends, never on animals.
When do your lip products expire?
Although there is no set expiry date, it is recommended that you use our lip products within 12 months of purchasing it. For longevity, avoid contact with water and always close the lid straight after use.
What should I do with my empty packaging?
The great thing about our packaging is that they are 100% compostable. You can throw them into your compost once they are empty and it will take 3-4 months to decompose. If you don’t have a compost, you can pop them into your recycle bin instead.
Will my lip balm melt through the kraft paperboard packaging?
Our kraft paperboard packaging has an oil resistant lining as a barrier to help avoid the balm from melting through.
Will my lip balm melt in summer?
We don’t add chemicals and stabilisers which are often used in store-bought lip balms to stop the balms from melting. To prevent your lip balm from melting, store it in a cool, dry place, away from direct sunlight. In hot weather, we recommend you select express shipping, and avoid keeping them in your pocket or the car. If it does melt, put it in the fridge for a few minutes until it hardens back up. In winter it will be a harder, more solid balm.
Why does my lip balm change in texture and colour?
Don’t worry if you’ve noticed your lip balm changing in colour or texture. There are a few reasons for that.
1. We use organic butters to sustain all its nutrients. Because the butters are unrefined, they often react to temperature changes. It can cause them to melt and harden back up but sometimes if they don’t solidify quick enough you’ll be left with a grainy top layer. Don’t worry, it’ll melt easily once you apply it to your lips.
2. We use organic coconut oil to also sustain all its nutrients. Unlike many other carrier oils, coconut oil solidifies in the cold and becomes liquid when heated. When the oil sets, it does so at different speeds due to its fatty but healthy content. This is why you may have small white flecks on the top layer of your balm. It’ll melt just as easily once applied to your lips .
Because we can’t control the weather conditions when your balms are posted to you, temperature changes may affect its appearance, but the quality of the balm itself will not be affected and is still perfectly safe to use. It’s just nature doing its thing.
Do you issue refunds?
We do our best to deliver quality, handmade lip products. In the rare event that the items arrive to you with issues / damages, please contact us so we can find the best solution to rectify your concerns.
Do you offer wholesale?
We sure do! Please message us via our contact us page for more information.